bought studded seat w/ driver backrest for Vaquero. Driver backrest does not engage me at all at max. forward adjustment while my hands are fully on the grips. Also, 1 bolt was crossthreaded into nutsert in seat pan, nutsert was loose. Noticed driver backrest cover rather loose, padding seemed very thin, maybe 1/4-1/2" thick. E-mailed Mustang throught their warranty claim form. The said send them the seat for warranty work, and they would "evaluate" the driver backrest. They would not issue a pre-paid shipping label, it cost me $100 to ship to Mass, twice what I paid for expedited shipping from original vendor. Mustang replace the nutsert and gave me a new driver backrest. No reimbursement of shipping costs for their mistake. The new driver backrest had more padding, cover fit snugly, but it still does not do the job. I had inquired about getting the driver backrest over-stuffed, to the thickness of their sissy bar pad, they gave me no response on that. Never asked me any questions when they received the seat nor advised me when it was done, just got an e-mail from UPS saying I had a package coming from Mass. Seat looks great, the work the did actually do was good, but they don't like resolving problems. Their website says they do custom work, just not for me, I guess. Never again.
I've been riding off and on for the past 35 yrs,
and I can say I never new bike saddles could be this comfortable, the fit and finish on this seat just made my Virago look that much better!
Great service! The whole experience was effortless and I received my package without any delays.
Thanks Motorcycle Superstore.
Seat was easy to install took minutes. fit great and looks great so much better than the stock seat.now after along day of riding my butt and back is not in pain.gives my 1999 fatboy the old school look I am going for.