Q) I can't add items to my shopping cart, see my shopping cart or access Your Account.
A) Motorcycle Superstore requires your Internet browser to accept cookies in order to access the personalized portions of our website, such as the shopping cart and Your Account. Cookies are small bits of information that are sent by a website to be stored in your web browser to be read back from your browser the next time you return to that website. Click here to learn how to enable cookies for your Internet browser.
Q) What does my Order Status mean?
A) Detailed order status explanations are available here. Go to the Order Status page - now you can View Order Status as a either a Non-Registered Customer or an Express Checkout Customer, if you have a saved profile.
Q) How can I tell if an item is in stock?
A) Item stock status is located on the individual product pages. Begin by choosing the item color and size if applicable. A colored dot will show directly below the color option and will include information on item availability. Please note that many items are listed as available, but will require additional time prior to shipping for the item to be received into our distribution center. These items are designated by a green dot showing Available – Usually ships in 1, 2, 3 or 4 business days.
Q) My item showed in stock online but now it is out of stock.
A) Our system works on a first come, first served basis. The most common reason for something being out of stock after showing in stock is an order for the same item was placed and fulfilled before your order was received. Your order will be filled as quickly as possible.
Q) Do you ship internationally?
A) Motorcycle Superstore currently ships to the United States, Puerto Rico, Canada, United Kingdom and APO/FPO addresses.
Q) Do you offer special prices for dealers/wholesalers?
A) At this time Motorcycle Superstore is strictly an online retailer. If you own a motorcycle store you are certainly welcome to order from us. However, the prices will be the same as the ones advertised online.
Q) If I do not see something on your website, can you special order it?
A) This usually depends on the item itself, please call customer service at: 877-668-6872. A representative will be able to give you information about your specific product.
Q) Who are Motorcycle Superstore's suppliers?
A) Motorcycle Superstore works with the motorcycle industry's top suppliers including: Parts Unlimited, Tucker Rocky, Western Power Sports, Helmet House and more.
Q) Do you have size charts?
A) Yes we do, you will find them listed with each product. These charts are provided by the manufacturers of the listed product and should only be used as a general guide. Because people are different, we cannot guarantee that the charts will work for everyone.
Q) My helmet does not fit even though I followed your guide.
A) Helmets come in different shapes as do human heads. These two facts sometimes result in certain helmets fitting better or worse on an individual. If this happens to you, often trying a different brand of helmet will be your best option.
Q) Do you carry model specific parts?
A) Motorcycle Superstore now sells model specific parts and accessories for motorcycles, ATVs and scooters. Choose your vehicle on the Parts section of the Street, Cruiser, Dirt, ATV and Scooter sections to find out what parts are currently available for your application. We continue to add parts daily so check back often. Motorcycle Superstore does not sell factory OEM replacement parts.
Q) How do I find what model my motorcycle is?
A) Please check the exact year/make/model of your vehicle before placing a parts order. Look at your vehicle operator’s manual for specific vehicle information. You can often find model information on the steering head or frame on motorcycles and ATVs. It is important that you provide a model number and not just a model name. Example: 1989 Honda Hurricane is technically a 1989 Honda CBR600F Hurricane.
Q) Can I return model specific parts?
A) Any parts returned for credit or exchange must be in new condition in the original packaging. Parts that have been installed (or damaged while attempting to install) and/or used in any manner will not be accepted for return. BE SURE THE PART YOU ORDER IS FOR YOUR SPECIFIC VEHICLE. Please be aware of this policy before beginning installation of any model specific part.
Q) Do you sell or distribute any of my information (email, phone number, etc)?
Q) Why do you charge sales tax on Kentucky shipments?
A) Motorcycle Superstore has opened a new distribution center in Kentucky in order to better serve our East Coast customers. Kentucky shipping addresses will be charged a 6.0% sales tax in accordance with state law.
Q) Do you charge sales tax for orders shipped to the state of Colorado?
A) No, Motorcycle Superstore is not obligated to collect sales tax in the state of Colorado. However, Colorado state law mandates that we notify Colorado customers that their purchases may still be subject to Colorado sales tax. Colorado customers will receive a sales tax notification e-mail at time of order shipment. Details about the Colorado law can be found here.
Q) Why do you charge sales tax for orders shipped to the state of Florida?
A) Motorcycle Superstore has opened a new contact center in Florida in order to better serve our customers. Florida shipping addresses will be charged the appropriate sales tax in accordance with state law.