Q) I can't add items to my shopping cart, see my shopping cart or access Your Account.
A) Motorcycle Superstore requires your Internet browser to accept cookies in order to access the personalized portions of our website such as the shopping cart and Your Account. Cookies are small bits of information that are sent by a website to be stored in your web browser, so that the cookie can later be read back from your browser the next time you return to that website. Click here to learn how to enable cookies for your Internet browser.
Q) What does my Order Status mean?
A) Detailed order status explanations are available here. Go to the Order Status page - now you can View Order Status as a either a Non-Registered Customer or an Express Checkout Customer, if you have a saved profile.
Q) How can I tell if an item is in stock?
A) Item stock status is located on the individual product pages. Begin by choosing the item color and size if applicable. A colored dot will show directly below the color option and will include information on item availability. Please note that many items are listed as available, but will require additional time prior to shipping for the item to be received into our distribution center. These items are designated by a green dot showing Available – Usually ships in 1, 2, 3 or 4 business days.
Q) My item showed in stock online but now it is out of stock.
A) Our system works on a first come, first served basis. The most common reason for something being out of stock after showing in stock is an order for the same item was placed and fulfilled before your order was received. Your order will be filled as quickly as possible.
Q) Why does the arrival time for my backordered item continue to change?
A) Unfortunately the backorder dates are provided to us by the manufacturer of the product. When these dates change it is due to delays from the manufacturer to us. You always have the option to select a different product for quicker delivery.
Q) Can you ship to Canada, Puerto Rico and APO/FPO addresses?
A) Yes. Canadian and Puerto Rico orders ship via international economy. Shipments to overseas military personnel (APO/FPO) ship via the United States Postal Service.
Q) Do you accept international credit cards issued outside of the US or Canada?
A) Motorcycle Superstore does not process credit cards issued outside the United States or Canada. We apologize for any inconvenience this security precaution may cause.
Q) Do you ship internationally?
A) Motorcycle Superstore currently ships only to the United States, Puerto Rico, Canada and APO/FPO addresses.
Q) Is there any way to order without using a credit card?
A) Yes - Motorcycle Superstore now accepts PayPal. You can also
submit an application for credit by using the Bill
Me Later® service upon checkout or
you also have the option of paying though your online bank by selecting
eBillme
as your method of payment.
Q) What is Bill Me Later®?
A) Bill Me Later® is a convenient and secure new payment method designed for purchasing on the web or over the phone. As a credit account, Bill Me Later® provides you with the flexibility to purchase without using your credit card. Bill Me Later® is offered through Chase Manhattan Bank USA, National Association (The Bank) and is only available to US customers who are at least 18 years of age. Subject to credit approval.
Q) Does Motorcycle Superstore sell Gift Cards?
A) Gift Cards are available from $25 to $500 and can be purchased here. Motorcycle Superstore does not sell Electronic or Email gift certificates at this time.
Q) Where is the card number located on my Gift Card?
A) The card number is located on the back of your Gift Card. You must scratch off the security coating to expose the Gift Card number. Sorry, we cannot give out Gift Card numbers over the phone. Learn more about Gift Cards
Q) Do you offer special prices for dealers/wholesalers?
A) At this time Motorcycle Superstore is strictly an online retailer. If you own a motorcycle store you are certainly welcome to order from us, however, the prices will be the same as the ones advertised online.
Q) If I do not see something on your website, can you special order it?
A) This usually depends on the item itself, please call customer service at: 877-668-6872. A representative will be able to give you information about your specific product.
Q) Do you drop ship straight from the manufacturer?
A) No, all items that are not directly in-stock must be received at our warehouse before we can ship to you.
Q) Who are Motorcycle Superstore's suppliers?
A) Motorcycle Superstore works with the motorcycle industry's top suppliers including: Parts Unlimited, Tucker Rocky, Western Power Sports, Helmet House and more.
Q) Do you have size charts?
A) Yes we do, you will find them listed with each product . These charts are provided by the manufacturers of the listed product and should only be used as a general guide. Because people are different, we cannot guarantee that the charts will work for everyone.
Q) My helmet does not fit even though I followed your guide.
A) Helmets come in different shapes as do human heads. These two facts sometimes result in certain helmets fitting better or worse on an individual person. If this happens to you, often trying a different brand of helmet will be your best option.
Q) What is a good tire to use on my motorcycle?
A) Motorcycle Superstore does not currently make blanket tire recommendations. Because there are many different tire brands, sizes, compounds and intended uses, it is almost impossible to make a tire decision without knowing all the variables that come into play. We recommend visiting the following tire manufacturer websites for specific tire information: Bridgestone - Dunlop - Michelin - Metzeler - Pirelli
Q) Do you carry model specific parts?
A) Motorcycle Superstore now sells model specific parts and accessories for motorcycles, ATV's and scooters. Choose your vehicle on the Parts section of the Street, Cruiser, Dirt, ATV and Scooter sections to find out what parts are currently for sale for your application. We continue to add parts daily so check back often. Motorcycle Superstore does not sell factory OEM replacement parts.
Q) How do I find what model my motorcycle is?
A) Please check the exact year/make/model of your vehicle before placing a parts order. Look at your vehicle operator’s manual for specific vehicle information. You can often find model information on the steering head or frame on motorcycles and ATV’s. It is important that you provide a model number and not just a model name. Example - 1989 Honda Hurricane is technically a 1989 Honda CBR600F Hurricane.
Q) Can I return model specific parts?
A) Any parts returned for credit or exchange must be in new condition in the original packaging. Parts that have been installed (or damaged while attempting to install) and/or used in any manner will not be accepted for return. BE SURE THE PART YOU ORDER IS FOR YOUR SPECIFIC VEHICLE. Please be aware of this policy before beginning installation of any model specific part.
Q) What is Kevlar?
A) Kevlar is an advanced technology from DuPont. It combines high strength with light weight, and comfort with protection. Kevlar is 5 times stronger than steel on an equal weight basis, yet, at the same time, is lightweight, flexible and comfortable. Find more information on Kevlar on the DuPont Kevlar website.
Q) What is Cordura?
A) The technical definition of Cordura is "an air-textured, high-tenacity nylon made only by DuPont." The real-world definition translates into some of your most used and abused products being lightweight, abrasion-resistant and durable. Find more information on Cordura on the DuPont Cordura website.
Q) What is Thinsulate?
A) Thinsulate insulation provides nearly twice the warmth of other synthetic insulations and one-and-a-half times the warmth of down. There are different types of Thinsulate Insulation designed to keep you warm in different environments. Each type is blended to keep you warm in the environment where it will be used. Find more information on Thinsulate on the 3M Thinsulate website.
Q) What is Gore-Tex?
A) Gore-Tex fabric is created when Gore laminates their patented Gore-Tex membrane to high-performance textiles, which are then used by garment manufacturers to make outerwear, accessories, and footwear. The Gore-Tex membrane has 9 billion pores per square inch, with each pore 20,000 times smaller than a water droplet. These tiny holes are too small for water and wind to pass through from the outside, which is how Gore can guarantee you'll stay dry and warm in a garment made with Gore-Tex fabric. Find more information on Gore-Tex on the Gore-Tex website.
Q) What is eBillme?
A) eBillme is a payment option that lets you shop online and pay cash with online banking. Learn more about eBillme.
Q) Do you sell or distribute any of my information; email, phone number, etc?
A) No, Motorcycle Superstore does not distribute any information that you provide. For more information, see our Privacy Policy.