Returns, Refunds and Warranties

Returns Policy

Wrong size, wrong color - No Problem!

Return new / unused items to Motorcycle Superstore within 60 days of receipt and receive a refund for the item price paid. Shipping fees or costs associated with international shipping, duties, taxes or brokerage fees are non-refundable. Items which have been used or installed on your bike will not be accepted for refund.


Returns must include all tags, packaging and be shipped in a sturdy shipping box; Do not use the manufacturer box as the shipping box. Items received that do not meet these criteria will not be accepted and will be sent back to you.


Warranties

To report a Product Defect, Warranty Claim or if the wrong item was received please contact Customer Support and we'll gladly help resolve any issues.


Create a Return Label for $6.99
(valid in the 48 continental US States)

  • Review above criteria to ensure the item is returnable. If yes, click Login to your access your account.
  • Enter your e-mail address and order number or enter your username and password to access your account.
  • Follow the step by step process, print your label, give to UPS and receive a refund back to the original payment method used upon receipt by Motorcycle Superstore.


Return using your own shipping method
(AK/HI, APO/FPO, Amazon, Ebay and International orders)

  • Review above criteria to ensure the item is returnable. If yes, return to
    Motorcycle Superstore
    Attn: Returns
    501 Industry Rd. Suite 400
    Louisville, KY 40208
    USA

  • Keep a copy of your tracking number. We are not responsible for lost packages.
  • A refund back to the original payment method used will be issued upon receipt by Motorcycle Superstore.

Packaging Returns

Step 1
Wrap item in protective packaging.

Step 2
Place item & packaging in manufacturer box/bag.

Step 3
Place manufacturer box/bag inside an appropriate shipping box.

Step 4
Include a copy of return paperwork.

Step 5
Affix pre-paid label to box. Drop off at any UPS location.

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